Islandwide Delivery (Cash on Delivery / Card Payment Available)
Ziloura delivers to all locations across Sri Lanka. Please ensure your delivery address and contact details are entered accurately when placing your order. All orders are processed and dispatched from our fulfillment center within 24 hours of purchase. Orders typically arrive within 2 to 5 working days, depending on the delivery location.
The standard islandwide delivery fee is LKR 400, and customers can choose between Cash on Delivery or secure card payments during checkout. While we make every effort to deliver your order promptly, occasional delays may occur due to weather, courier schedules, or other unforeseen circumstances.
International Delivery
For international customers, all shipments are handled via Aramex Sri Lanka. Please double-check that your shipping address and contact details are complete and accurate before confirming your order. Incorrect addresses, refused deliveries, or uncollected parcels may result in the shipment being returned to us. In such cases, customers will be responsible for the original shipping cost, return fees, and any applicable customs duties.
International delivery fees are USD 29, with an estimated delivery window of 7 to 14 working days. Please note that customs inspections, clearance procedures, or courier delays may occasionally extend delivery times.
Return Policy
At Ziloura, we are committed to delivering high-quality, authentic cosmetics that meet the highest standards of safety and freshness. Due to the nature of skincare and cosmetic products, we do not offer exchanges or returns for opened or used items, as they cannot be resold for hygiene and quality assurance reasons. This policy ensures that every customer receives a fresh, uncontaminated product directly from our warehouse.
If you receive a faulty, damaged, or incorrect item, please contact us within 3 days of delivery at sales@ziloura.com, including your order number and a clear description of the issue. We carefully inspect all orders before dispatch, but in the rare event of an error, we will arrange a replacement at no additional delivery cost.
Returns will only be accepted for unopened and unused items that are damaged during shipping or contain a manufacturer fault. The item must be returned in its original condition and packaging, free from any signs of use. Once inspected and approved, we will issue a store credit equal to the value of your original purchase, valid for one year, and delivery fees will be waived for your replacement order. Items that fail inspection will be sent back to you, with the customer responsible for courier charges.
Please note that returns are not accepted for sale, promotional, or discounted items, except in the case of verified defects or shipping errors. Each order is eligible for only a one-time return.
This policy is designed to ensure fairness for both our customers and Ziloura, while maintaining the purity, quality, and safety of every product we deliver.